Make a Claim
The fact is, accidents happen. It’s why Freeway exists – to look after its customers when they need help.
Our 24/7 free phone number means our customers can report an accident at any time of day or night and we can act on their behalf to intervene early and keep costs down. It’s such an effective way of managing a claim that we incentivise our customers to report an accident quickly by allowing them to reduce their excess to zero if they report within 24 hours and provide as much information as possible about the incident.
Our UK-based call centre provides a rapid-response claims process that will make the whole procedure as smooth and hassle-free as possible.
Our Claims service offers you
- 24- Hours claims helpline
- Approved Repairer carrying out approved and guaranteed work
- Personal injury claims by our approved panel of solicitors
Free phone our 24/7 claims hotline:
Call: 01928263035To make a claim:
Step 1
Report the incident to Freeway on 01928 520 522.
Step 2
Our claims handlers will be instructed to assess and review your vehicle
Step 3
Repairs will be arranged where possible, or an offer made if your vehicle is not repairable
Step 4
You’re back on the road
To report a claim and reduce your excess to zero*:
Step 1
Ensure you have the required information (including registration numbers, make and models, and names of any third parties involved, and witness details where applicable) and report the incident to Freeway on 01928 520 522.
Step 2
Our claims handlers will be instructed to assess and review your vehicle, you will need to use our approved repairers.
Step 3
Repairs will be arranged where possible, or an offer made if your vehicle is not repairable.
Step 4
You're back on the road.
Why Choose Freeway?
Freeway is focused solely on private hire, public hire, executive car and Uber taxi insurance. We deal with taxi insurance – nothing else – and we think we do it better than anyone else.
It means we have an in-depth understanding of the industry and we’ve tailored our products around what UK taxi drivers really need.
Read MoreThe most comprehensive cover ‘as standard’. We’re confident we can't be matched on that.
Focused on speed. We know time is money and you want your cover sorted as quickly as possible.
We are constantly investing in technology so that we can make it easier for our customers to manage their policies.
Great track record in new driver prices. Less than two years no claims? We’re confident we can get you the very best price.
Our TrustPilot score says it all. We work hard to maintain our 5-star, Excellent rating.
We conduct regular research to stay on top of the changes affecting taxi drivers in the UK so we can keep you informed.
We have one of the best customer renewals rates in the industry. Our existing customers don’t need to look elsewhere.
We operate a 24/7/365 UK-based claims support team.
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