To make a claim:

Step 1

Report the incident to Freeway on 08081556464.

Step 2

Our claims handlers will be instructed to assess and review your vehicle

Step 3

Repairs will be arranged where possible, or an offer made if your vehicle is not repairable

Step 4

You’re back on the road

To report a claim and reduce your excess to zero*:

Step 1

Ensure you have the required information (including registration numbers, make and models, and names of any third parties involved, and witness details where applicable) and report the incident to Freeway on 01928 520 522.

Step 2

Our claims handlers will be instructed to assess and review your vehicle, you will need to use our approved repairers.

Step 3

Repairs will be arranged where possible, or an offer made if your vehicle is not repairable.

Step 4

You're back on the road.

Why Choose Freeway?

Freeway is focused solely on private hire, public hire, executive car and Uber taxi insurance. We deal with taxi insurance – nothing else – and we think we do it better than anyone else.

It means we have an in-depth understanding of the industry and we’ve tailored our products around what UK taxi drivers really need.

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The most comprehensive cover ‘as standard’. We’re confident we can't be matched on that.

Focused on speed. We know time is money and you want your cover sorted as quickly as possible.

We are constantly investing in technology so that we can make it easier for our customers to manage their policies.

Great track record in new driver prices. Less than two years no claims? We’re confident we can get you the very best price.

Our TrustPilot score says it all. We work hard to maintain our 5-star, Excellent rating.

We conduct regular research to stay on top of the changes affecting taxi drivers in the UK so we can keep you informed.

We have one of the best customer renewals rates in the industry. Our existing customers don’t need to look elsewhere.

We operate a 24/7/365 UK-based claims support team.

News

Google Maps Is Introducing a New “Stay Safer” Feature For Taxi Rides

There’s nothing quite scarier than the feeling of being lost in a completely different country, and being unsure of where to go. This is especially apparent when you enter a taxi. What if the driver leads you off-course? Are they a genuine taxi driver? What if they try to scam? “Stay Safer” is a new […]

Friday, February 14th 2020

Couple Launch New Taxi & Tour “Tuk-Tuk” Service On Isle Of Wight

If you’ve ever been to foreign destinations such as Manila or Bangkok, you’re probably familiar with the peculiar-shaped 3 wheeled taxis named tuk-tuks. These small vehicles, inspired by the rickshaw bikes, are incredibly popular with tourists. Now, a local couple is aiming to bring the tuk-tuk to the Isle of Wight. “The Isle of Wight […]

Wednesday, February 12th 2020

Uber Loses London Licence – What Happens Now?

Uber has recently lost its licence to operate in London after TfL (Transport for London) found that more than 14,000 journeys were with drivers using a fake identity on the app. This is likely to have a huge knock-on effect on the thousands of drivers who work for Uber around the city. If you live […]

Tuesday, February 11th 2020

How To Drive Your Taxi Safely This Winter

With winter already hitting us hard, weather conditions are expected to become more severe as the temperature gets colder and the nights get longer. To help you prepare, we’ve created a list of things for you to be aware of, and things to avoid. How can I prepare for icy driving conditions? It’s highly advised […]

Tuesday, February 11th 2020

Will Brexit affect your Taxi Insurance?

Will Brexit affect your taxi insurance? Here’s what you need to know: With Brexit just around the corner, there’s still a lot of confusion, and a lot of questions to be answered. Here, we’re going to try and cover all the questions you might be most uncertain about. As of right now, we don’t know […]

Tuesday, November 5th 2019

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