Thank you for choosing Freeway

By choosing us to insure your private hire vehicle, you’ve supported us in becoming one of the country’s leading taxi insurance firms and allowed us to help thousands of other taxi drivers secure cheap taxi insurance and tailor-made cover.

We never rest on our laurels. We’re committed to delivering a stand-out service to our customers at every stage, from the moment you come on board, whenever you need support and during the claims process if you find yourself there.

If you have any questions or need advice on anything related to your Freeway policy, our dedicated customer care team is on hand to listen and respond so that you’re never left without an answer.

Policy Documents

We’ve made it easy for you to view your policy documents at any time.

Use the function below to find your policy wording and if you have any problems, call the Customer Care team on 01928520521. They’re at the end of the phone every week day between 9am and 5pm and can arrange for your policy documents to be emailed or sent through the post.

Use the function below to find your policy wording documents

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Why Choose Freeway?

Freeway is focused solely on private hire, public hire, executive car and Uber taxi insurance. We deal with taxi insurance – nothing else – and we think we do it better than anyone else.

It means we have an in-depth understanding of the industry and we’ve tailored our products around what UK taxi drivers really need.

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The most comprehensive cover ‘as standard’. We’re confident we can't be matched on that.

Focused on speed. We know time is money and you want your cover sorted as quickly as possible.

We are constantly investing in technology so that we can make it easier for our customers to manage their policies.

Great track record in new driver prices. Less than two years no claims? We’re confident we can get you the very best price.

Our TrustPilot score says it all. We work hard to maintain our 5-star, Excellent rating.

We conduct regular research to stay on top of the changes affecting taxi drivers in the UK so we can keep you informed.

We have one of the best customer renewals rates in the industry. Our existing customers don’t need to look elsewhere.

We operate a 24/7/365 UK-based claims support team.

News

Taxi Unions Calling For Support From The Government Amid Coronavirus Crisis

Though taxi drivers are important in our society for getting us from one place to another, they  have not been classed as essential workers during the COVID-19 pandemic. Throughout the past weeks, it has been suggested that taxi drivers can be used to help essential staff get to and from their workplaces each day, such […]

Wednesday, April 8th 2020

Taxi Firms Offering Services to The NHS and The Vulnerable

March 2020 brought what has been described as “unprecedented”, “unparalleled”, “greatest pandemic in history”, “the biggest threat to the UK economy”, “biggest threat to the UK SME sector”, “the biggest threat to the taxi market” and even “a scary flu pandemic” …. Whatever your interpretation is of the COVID-19 pandemic, it has certainly been a […]

Wednesday, April 8th 2020

Taxi Drivers Reveal The Most Shocking Secrets They’ve Heard From Passengers

When your job is to take passengers around all day, you’re bound to overhear some strange and interesting stories whilst working. Taxi drivers from around the world have come to Reddit to share their experiences overhearing bizarre stories.   “Business Trip”, eh? One user shared: “I picked up this young, overly-affectionate couple that spent the […]

Wednesday, April 1st 2020

The Most Common Passenger Scams Used On Uber Drivers

Driving for ride-hailing applications such as Uber may open you up to more passengers, and allow you to earn some extra money. However, it is also leaving you much more vulnerable to scams pulled by passengers and con-artists. Here is a list of the most common scams, and what you can do to avoid them. […]

Thursday, March 26th 2020

How To Deal With Rude Passengers

It’s the worst nightmare of every taxi driver. Dealing with rude passengers can be an extremely hard task, especially when you don’t know how much the situation will escalate. Most passengers are extremely pleasant, but it only takes one to completely ruin your day. You may be wondering what your rights are for what you […]

Monday, March 23rd 2020

Ola Withdraws From Brighton Before Taking a Single Ride

Back in April 2019, ride-hailing firm Ola were granted a licence to operate vehicles in the Brighton & Hove district. However, before a single ride was taken, the company has decided not to renew its licence. It was initially awarded a licence to operate in the area for one year. The company first appeared to […]

Tuesday, February 25th 2020

Taxi Company Owner Fined For Hiring An Unlicensed Driver

A taxi company owner based in Wakefield has received a large fine, as well as disqualification from driving for 6 months. Debra Tingey, owner of Tingeys Taxis, pleaded guilty at Leeds Magistrates’ Court of operating a vehicle with an unlicensed driver. She also pleaded guilty to allowing the use of an unlicensed vehicle with no […]

Monday, February 24th 2020

The Consequences Of Overcharging Passengers

When becoming a taxi driver, you have to deal with numerous stereotypes and accusations, such as, “They always go the long way to overcharge you”, or “They’re just going to rob you if you’re not careful!” However, over the last few months, there have been numerous reports of passengers being overcharged or taken advantage of. […]

Thursday, February 20th 2020

New Ride-Hailing Firm Takes On Uber

Whilst it may be game-uber for one ride-hailing service in London, the city is saying “hola” to another. Ola is an Indian ridesharing company, founded by businessman Bhavish Aggarwal. The idea began when Bhavish was taking a cab ride, and suddenly the driver stopped to renegotiate prices. When Bhavaish refused to agree, he was left […]

Thursday, February 20th 2020

Google Maps Is Introducing a New “Stay Safer” Feature For Taxi Rides

There’s nothing quite scarier than the feeling of being lost in a completely different country, and being unsure of where to go. This is especially apparent when you enter a taxi. What if the driver leads you off-course? Are they a genuine taxi driver? What if they try to scam? “Stay Safer” is a new […]

Friday, February 14th 2020

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