“Freeway are dedicated to providing excellent customer service, alongside exceptional products. We truly believe in treating our customers fairly, and take pride in our values of Integrity, Unity, Treating Customers Fairly, and Transparency.
All customer feedback we receive at Freeway is greatly valued, and this includes the feedback we receive from our customers in the form of a complaint. This information helps us review our processes and procedures, and make changes if necessary, to provide a higher level of service to our customers.
Below you can find a link to our complaints data for previous periods:
Complaints Data July 1st 2018 to 31st December 2018
If you wish to make a complaint against Freeway, please find our complaint policy and procedures outlined here: Download
Along with complaints
, another way we ask for feedback from our customers is via the review website, TrustPilot.com
, where we have over 1400 reviews, a Trust Score of 9.5 out of 10 (a 5-star rating)!”