A mix of niche insurance specialists, home grown talent and more recent senior appointments from the worlds of fast fashion, international retail, high street banking and corporate law make up the Freeway team.
That experience combined gives us the wisdom earned over 20 years in business and the energy of a hungry start-up.
We operate a genuine meritocracy and open management structure and we value passion, work ethic and skill above all else.
Contact Centre Manager
Sales & Retention Team Leader
Claims Team Leader
Customer Care Team Leader
Business Improvement Associate
Head of Governance, Risk and Compliance
Head of Business Improvement
Head of Data
Head of Claims
Head of Business Development
Head of Talent & Wellbeing
Head of Finance
Chief Executive Officer
Chief Financial Officer
We know our place as taxi insurers – taxi insurance is a necessity, not a luxury. We know that time is money – we’re driven by that. We also know that cost is king for our customers – we don’t shy away from that.
It’s those simple principles that dictate our every decision at Freeway.
It’s why we’re investing heavily in technology and developing our software in-house to improve back office systems, to speed things up and to allow you to do everything from your taxi and on your phone.
It’s why we offer an incentive on early reporting to reduce your excess to zero while our competitors hit you with an excess loading alternative when you report a claim.
It’s why we ask every single customer to review us on Trustpilot, not just the happy ones – so we can get a real time view of how good our service is and how we can improve every single day.
It’s why we employ a dedicated learning and development officer so our frontline team receive more than tick-box modules and benefit from face-to-face training to help them look after you more effectively.
We’re obsessed with speed, with value and with delivering on our promises when you really need us.
The most comprehensive cover ‘as standard’. Public liability insurance, legal expenses, windscreen cover, zero excess option and protected no claims if hit by an uninsured driver. We’re confident we can’t be matched on all of that.
We invest in technology to make your life easier. We want you to be able to manage everything from your mobile phone at any time, day or night and we’re getting closer to that every single day.
Our TrustPilot score says it all. We’re one of the only taxi insurance specialists to be so confident in our customers’ experiences to be on there and our scores speak for themselves. We work hard to maintain our 5-star, Excellent rating.
One of the best customer renewals rates in the industry. It means our customers are happy with the price they pay and they don’t need to look elsewhere.
Focused on speed. We know time is money and you want your cover sorted as quickly as possible. We get our checks done in record time and chase up documentation so you don’t have to.
Great track record in new driver prices. Less than two years no claims? We’re confident we can get you the very best price.
We do our research. We pride ourselves on knowing the taxi industry inside out and we conduct regular research to stay on top of the changes affecting taxi drivers in the UK so we can keep you informed.
Our 24/7/365 claims line means you can report a claim at any time, day or night, within 24 hours to reduce your excess to zero.
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