Meet The Team

A mix of niche insurance specialists, home grown talent and more recent senior appointments from the worlds of fast fashion, international retail, high street banking and corporate law make up the Freeway team.

That experience combined gives us the wisdom earned over 20 years in business and the energy of a hungry start-up.

We operate a genuine meritocracy and open management structure and we value passion, work ethic and skill above all else.

Management Team

Martin Kerr

Claims Manager

Charlotte McCracken

Project Manager

Rob Currie

DevOps Manager

Emma Ireland

Contact Centre Manager

Mark Birkenhead

Sales & Retention Team Leader

Adam Parle

Sales & Retention Team Leader

Michelle Lee

Claims Team Leader

Yvonne

Compliance Associate

Dan Clarke

Customer Care Team Leader

Sarah Sherratt

Customer Care Team Leader

Chris Curties

Business Improvement Associate

Heads of Department

Paul Berry

Head of Technology

Simon Kennedy

Head of Governance, Risk and Compliance

Laura Hewitt

Head of Business Improvement

Peter Bann

Head of Data

Executive Team

Paul McCraken

Chief Executive Officer

Paul Cunniff

Chief Financial Officer

David Grundy

Non-executive Director

Pete East

Claims Director

We Understand Taxi Insurance

We know our place as taxi insurers – taxi insurance is a necessity, not a luxury. We know that time is money – we’re driven by that. We also know that cost is king for our customers – we don’t shy away from that.

It’s those simple principles that dictate our every decision at Freeway.

It’s why we’re investing heavily in technology and developing our software in-house to improve back office systems, to speed things up and to allow you to do everything from your taxi and on your phone.

It’s why we offer an incentive on early reporting to reduce your excess to zero while our competitors hit you with an excess loading alternative when you report a claim.

It’s why we ask every single customer to review us on Trustpilot, not just the happy ones – so we can get a real time view of how good our service is and how we can improve every single day.

It’s why we employ a dedicated learning and development officer so our frontline team receive more than tick-box modules and benefit from face-to-face training to help them look after you more effectively.

We’re obsessed with speed, with value and with delivering on our promises when you really need us.

Need more reasons to choose Freeway?

The most comprehensive cover ‘as standard’. Public liability insurance, legal expenses, windscreen cover, zero excess option and protected no claims if hit by an uninsured driver. We’re confident we can’t be matched on all of that.

We invest in technology to make your life easier. We want you to be able to manage everything from your mobile phone at any time, day or night and we’re getting closer to that every single day.

Our TrustPilot score says it all. We’re one of the only taxi insurance specialists to be so confident in our customers’ experiences to be on there and our scores speak for themselves. We work hard to maintain our 5-star, Excellent rating.

One of the best customer renewals rates in the industry. It means our customers are happy with the price they pay and they don’t need to look elsewhere.

Focused on speed. We know time is money and you want your cover sorted as quickly as possible. We get our checks done in record time and chase up documentation so you don’t have to.

Great track record in new driver prices. Less than two years no claims? We’re confident we can get you the very best price.

We do our research. We pride ourselves on knowing the taxi industry inside out and we conduct regular research to stay on top of the changes affecting taxi drivers in the UK so we can keep you informed.

Our 24/7/365 claims line means you can report a claim at any time, day or night, within 24 hours to reduce your excess to zero.

News

Google Maps Is Introducing a New “Stay Safer” Feature For Taxi Rides

There’s nothing quite scarier than the feeling of being lost in a completely different country, and being unsure of where to go. This is especially apparent when you enter a taxi. What if the driver leads you off-course? Are they a genuine taxi driver? What if they try to scam? “Stay Safer” is a new […]

Friday, February 14th 2020

Couple Launch New Taxi & Tour “Tuk-Tuk” Service On Isle Of Wight

If you’ve ever been to foreign destinations such as Manila or Bangkok, you’re probably familiar with the peculiar-shaped 3 wheeled taxis named tuk-tuks. These small vehicles, inspired by the rickshaw bikes, are incredibly popular with tourists. Now, a local couple is aiming to bring the tuk-tuk to the Isle of Wight. “The Isle of Wight […]

Wednesday, February 12th 2020

Uber Loses London Licence – What Happens Now?

Uber has recently lost its licence to operate in London after TfL (Transport for London) found that more than 14,000 journeys were with drivers using a fake identity on the app. This is likely to have a huge knock-on effect on the thousands of drivers who work for Uber around the city. If you live […]

Tuesday, February 11th 2020

How To Drive Your Taxi Safely This Winter

With winter already hitting us hard, weather conditions are expected to become more severe as the temperature gets colder and the nights get longer. To help you prepare, we’ve created a list of things for you to be aware of, and things to avoid. How can I prepare for icy driving conditions? It’s highly advised […]

Tuesday, February 11th 2020

Will Brexit affect your Taxi Insurance?

Will Brexit affect your taxi insurance? Here’s what you need to know: With Brexit just around the corner, there’s still a lot of confusion, and a lot of questions to be answered. Here, we’re going to try and cover all the questions you might be most uncertain about. As of right now, we don’t know […]

Tuesday, November 5th 2019

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