A mix of niche insurance specialists, home grown talent and more recent senior appointments from the worlds of fast fashion, international retail, high street banking and corporate law make up the Freeway team.
That experience combined gives us the wisdom earned over 20 years in business and the energy of a hungry start-up.
We operate a genuine meritocracy and open management structure and we value passion, work ethic and skill above all else.
Contact Centre Manager
Sales & Retention Team Leader
Claims Team Leader
Customer Care Team Leader
Business Improvement Associate
Head of Governance, Risk and Compliance
Head of Business Improvement
Head of Data
Head of Claims
Head of Business Development
Head of Talent & Wellbeing
Head of Finance
Chief Executive Officer
Chief Financial Officer
We know our place as taxi insurers – taxi insurance is a necessity, not a luxury. We know that time is money – we’re driven by that. We also know that cost is king for our customers – we don’t shy away from that.
It’s those simple principles that dictate our every decision at Freeway.
It’s why we’re investing heavily in technology and developing our software in-house to improve back office systems, to speed things up and to allow you to do everything from your taxi and on your phone.
It’s why we offer an incentive on early reporting to reduce your excess to zero while our competitors hit you with an excess loading alternative when you report a claim.
It’s why we ask every single customer to review us on Trustpilot, not just the happy ones – so we can get a real time view of how good our service is and how we can improve every single day.
It’s why we employ a dedicated learning and development officer so our frontline team receive more than tick-box modules and benefit from face-to-face training to help them look after you more effectively.
We’re obsessed with speed, with value and with delivering on our promises when you really need us.
The most comprehensive cover ‘as standard’. Public liability insurance, legal expenses, windscreen cover, zero excess option and protected no claims if hit by an uninsured driver. We’re confident we can’t be matched on all of that.
We invest in technology to make your life easier. We want you to be able to manage everything from your mobile phone at any time, day or night and we’re getting closer to that every single day.
Our TrustPilot score says it all. We’re one of the only taxi insurance specialists to be so confident in our customers’ experiences to be on there and our scores speak for themselves. We work hard to maintain our 5-star, Excellent rating.
One of the best customer renewals rates in the industry. It means our customers are happy with the price they pay and they don’t need to look elsewhere.
Focused on speed. We know time is money and you want your cover sorted as quickly as possible. We get our checks done in record time and chase up documentation so you don’t have to.
Great track record in new driver prices. Less than two years no claims? We’re confident we can get you the very best price.
We do our research. We pride ourselves on knowing the taxi industry inside out and we conduct regular research to stay on top of the changes affecting taxi drivers in the UK so we can keep you informed.
Our 24/7/365 claims line means you can report a claim at any time, day or night, within 24 hours to reduce your excess to zero.
When it comes to driving for Uber, maintaining a high star rating is very important. Uber drivers and passengers have the ability to rate each other after a ride. It’s often viewed anything 4 stars or lower is unacceptable. Here’s our guide to making sure you maintain a high rating. 1. Keep Your Vehicle Clean […]
Wednesday, June 23rd 2021
In a bid to support both the hospitality and ride hailing industries as lockdown eases, Uber are offering discounts on journeys to pubs all across England for 30,000 users. How do passengers apply this discount? When booking a trip, passengers should enter the promo code THEPUBAWAITS before selecting and confirming their journey. Is this offer […]
Tuesday, April 13th 2021
As Uber has been ordered to reclassify their drivers as workers by UK supreme court and give drivers minimum wage and holiday time off, what will this mean for the UK gig economy? And what is the difference between a worker and an employee? Click here to read more “Uber – Broad Street, […]
Monday, February 22nd 2021
Estimated reading time: 3 minutes, 21 seconds. Contains 670 words What are Vertical Aircrafts? Flying cars have long been synonymous with the vision of the future, dating almost as far back as the invention of the car itself. Whilst we may still currently be very far from purchasing our own flying vehicles, the technology itself […]
Monday, December 7th 2020
Estimated reading time: 9 minutes, 50 seconds. Contains 1967 words For many people in the 21st century, we take fast-speed roads for granted. They’ve become such a staple of life that we really don’t think of how much they’ve impacted our country. Merely 60 years ago, the concept of travelling across the country on high […]
Wednesday, December 2nd 2020
Estimated reading time: 11 minutes, 16 seconds. Contains 2254 words Back in September, we reported some of the worst road junctions you’ll find when driving. However, since then we’ve come across even more that’ll make your head bang in confusion or annoyance. 1. A55 Junctions 15 and 16 It’s never any fun to be […]
Friday, November 27th 2020
Part 1: The Horse Age Hackney cabs in the UK can actually be dated back to the 1600s, long before the black cabs we know today roamed the streets. Back in the days of Queen Elizabeth I, coaches pulled by horses were the main way to get around, and were mostly owned by the rich […]
Friday, November 20th 2020
1. The Longest Taxi Journey Ever Taken Was From London To Sydney Ever wanted to travel to Australia? Most people would probably prefer to take the plane, but three Londoners; Leigh Purnell, Johno Ellison and Paul Archer, took it upon themselves to get a taxi to drive them halfway across the world to Sydney. The […]
Monday, October 12th 2020
Estimated reading time: 14 minutes, 56 seconds. Contains 2988 words We’ve all been there. Sitting in heavy traffic, wondering about all the ways this could’ve been fixed to make your journey faster. Surprisingly, the UK has had a lot of cancelled road projects over the years. Some were cancelled due to a lack of funding, […]
Tuesday, October 6th 2020
Estimated reading time: 2 minutes, 58 seconds. Contains 596 words After months of uncertainty, Uber has been granted a new licence to continue their London operations. Back in November 2019, TfL (Transport for London) stripped Uber London Limited (ULL) of their licence to operate in the capital, citing the firm to not be “firm and […]
Monday, September 28th 2020