Meet The Team

A mix of niche insurance specialists, home grown talent and more recent senior appointments from the worlds of fast fashion, international retail, high street banking and corporate law make up the Freeway team.

That experience combined gives us the wisdom earned over 20 years in business and the energy of a hungry start-up.

We operate a genuine meritocracy and open management structure and we value passion, work ethic and skill above all else.

Management Team

Martin Kerr

Claims Manager

Charlotte McCracken

Project Manager

Rob Currie

DevOps Manager

Emma Ireland

Contact Centre Manager

Mark Birkenhead

Sales & Retention Team Leader

Michelle Lee

Claims Team Leader

Yvonne

Compliance Associate

Sarah Sherratt

Customer Care Team Leader

Chris Curties

Business Improvement Associate

Heads of Department

Simon Kennedy

Head of Governance, Risk and Compliance

Laura Hewitt

Head of Business Improvement

Peter Bann

Head of Data

Craig Brooks

Head of Claims

Tom Everson

Head of Business Development

Amanda Wright

Head of Talent & Wellbeing

Paul Paine

Head of Finance

Executive Team

Paul McCracken

Chief Executive Officer

Paul Cunniff

Chief Financial Officer

David Grundy

Non-executive Director

We Understand Taxi Insurance

We know our place as taxi insurers – taxi insurance is a necessity, not a luxury. We know that time is money – we’re driven by that. We also know that cost is king for our customers – we don’t shy away from that.

It’s those simple principles that dictate our every decision at Freeway.

It’s why we’re investing heavily in technology and developing our software in-house to improve back office systems, to speed things up and to allow you to do everything from your taxi and on your phone.

It’s why we offer an incentive on early reporting to reduce your excess to zero while our competitors hit you with an excess loading alternative when you report a claim.

It’s why we ask every single customer to review us on Trustpilot, not just the happy ones – so we can get a real time view of how good our service is and how we can improve every single day.

It’s why we employ a dedicated learning and development officer so our frontline team receive more than tick-box modules and benefit from face-to-face training to help them look after you more effectively.

We’re obsessed with speed, with value and with delivering on our promises when you really need us.

Need more reasons to choose Freeway?

The most comprehensive cover ‘as standard’. Public liability insurance, legal expenses, windscreen cover, zero excess option and protected no claims if hit by an uninsured driver. We’re confident we can’t be matched on all of that.

We invest in technology to make your life easier. We want you to be able to manage everything from your mobile phone at any time, day or night and we’re getting closer to that every single day.

Our TrustPilot score says it all. We’re one of the only taxi insurance specialists to be so confident in our customers’ experiences to be on there and our scores speak for themselves. We work hard to maintain our 5-star, Excellent rating.

One of the best customer renewals rates in the industry. It means our customers are happy with the price they pay and they don’t need to look elsewhere.

Focused on speed. We know time is money and you want your cover sorted as quickly as possible. We get our checks done in record time and chase up documentation so you don’t have to.

Great track record in new driver prices. Less than two years no claims? We’re confident we can get you the very best price.

We do our research. We pride ourselves on knowing the taxi industry inside out and we conduct regular research to stay on top of the changes affecting taxi drivers in the UK so we can keep you informed.

Our 24/7/365 claims line means you can report a claim at any time, day or night, within 24 hours to reduce your excess to zero.

News

20 Weird UK Driving Laws You Probably Don’t Know (But You Should!)

We all know the law when it comes to driving. Don’t look at your phone behind the wheel, no going above the speed limit, never go on a red light etc. However, there are actually some more obscure driving laws in the UK that you’re probably unaware of. Here is a list of driving laws […]

Friday, September 18th 2020

Introducing Wakam

We are excited to announce our sole Insurance provider La Parisienne are changing their name to Wakam. Established in 1829, Wakam have deep rooted history running through their core, known around the world for insuring France’s first horse-drawn carriages. Wakams identity has evolved since 1829 and feel its now time to rebrand the commercial and […]

Wednesday, September 16th 2020

The Worst Road Junctions Across The UK

We never really think about it, but it takes a lot of careful planning and detail when designing junctions across the UK road network. As a taxi driver, you’re tasked with knowing the quickest routes, the safest roads, and knowing which junctions take you to which places. However, sometimes junction planning can have messy results. […]

Tuesday, September 15th 2020

New Ride-Hailing App Wystle To Launch In London

“Created by Londoners, for Londoners”, that’s the message readers are welcomed to on Wystle’s official website. Wystle, a London-based company, have recently announced their launch in the UK capital, competing with the likes of Uber, Kapten and Ola as it aims to dominate the London ride-hailing market. The company has said they have been granted […]

Tuesday, September 15th 2020

Apple Maps vs Bing Maps vs Google Maps: Which Is Better?

When it comes to the online mapping industry, there are three big players out there currently; Apple Maps, Google Maps and Bing Maps. On this post, we will be taking a look at all three to determine which is the best mapping software to use as you drive. Google Maps has long been the dominant […]

Monday, September 14th 2020

La Parisienne Announcement

We are excited to announce our sole Insurance provider La Parisienne are changing their name to Wakam. Established in 1829, Wakam have deep rooted history running through their core, known around the world for insuring France’s first horse-drawn carriages. Wakam’s identity has evolved since 1829 and feel its now time to rebrand the commercial and […]

Monday, September 14th 2020

Want To Request An Uber? You May Have To Take A Selfie First!

Uber has been rolling out a number of new features recently to help make journeys safer as the coronavirus pandemic continues. Such measures have previously included ensuring passengers don’t sit near the drivers, as well as requiring both drivers and passengers to wear a face covering at all times as they ride. Now, the company […]

Friday, September 4th 2020

Google Maps Receives Biggest Visual Overhaul In Years

Google Maps has become almost an essential part of life in many ways. Whether you’re trying to find directions to a location, want to check out local destinations, or are trying to find nearby restaurants when you’re feeling peckish, chances are you’ve used Google Maps fairly frequently. Its easy-to-view design makes it stand out easily […]

Friday, September 4th 2020

Uber UK Launches New PIN Update In Bid To Make Passenger Journeys Safer

Uber UK has recently released a major update to its ride-hailing app. In addition to now providing more health and safety reminders amidst the coronavirus pandemic, Uber has also launched PIN verification to its features. How It Works: If you’ve opted in for the new feature, once you’ve requested a trip on the app, you’ll […]

Thursday, August 27th 2020

A List Of All Major Toll Road Prices In The UK (And How You Can Avoid Them)

Driving your vehicle across the country, you’re likely to incur a toll charge at some point during your journeys. Here is a list of major toll roads that drivers are likely going to cross, and how you can avoid paying a hefty charge.   M6 TOLL The M6 Toll is probably the most famous example […]

Wednesday, August 26th 2020

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