Meet The Team

A mix of niche insurance specialists, home grown talent and more recent senior appointments from the worlds of fast fashion, international retail, high street banking and corporate law make up the Freeway team.

That experience combined gives us the wisdom earned over 20 years in business and the energy of a hungry start-up.

We operate a genuine meritocracy and open management structure and we value passion, work ethic and skill above all else.

Management Team

Martin Kerr

Claims Manager

Charlotte McCracken

Project Manager

Rob Currie

DevOps Manager

Emma Ireland

Contact Centre Manager

Mark Birkenhead

Sales & Retention Team Leader

Adam Parle

Sales & Retention Team Leader

Michelle Lee

Claims Team Leader

Yvonne

Compliance Associate

Dan Clarke

Customer Care Team Leader

Sarah Sherratt

Customer Care Team Leader

Chris Curties

Business Improvement Associate

Heads of Department

Paul Berry

Head of Technology

Simon Kennedy

Head of Governance, Risk and Compliance

Laura Hewitt

Head of Business Improvement

Peter Bann

Head of Data

Executive Team

Paul McCraken

Chief Executive Officer

Paul Cunniff

Chief Financial Officer

David Grundy

Non-executive Director

Pete East

Claims Director

We Understand Taxi Insurance

We know our place as taxi insurers – taxi insurance is a necessity, not a luxury. We know that time is money – we’re driven by that. We also know that cost is king for our customers – we don’t shy away from that.

It’s those simple principles that dictate our every decision at Freeway.

It’s why we’re investing heavily in technology and developing our software in-house to improve back office systems, to speed things up and to allow you to do everything from your taxi and on your phone.

It’s why we offer an incentive on early reporting to reduce your excess to zero while our competitors hit you with an excess loading alternative when you report a claim.

It’s why we ask every single customer to review us on Trustpilot, not just the happy ones – so we can get a real time view of how good our service is and how we can improve every single day.

It’s why we employ a dedicated learning and development officer so our frontline team receive more than tick-box modules and benefit from face-to-face training to help them look after you more effectively.

We’re obsessed with speed, with value and with delivering on our promises when you really need us.

Need more reasons to choose Freeway?

The most comprehensive cover ‘as standard’. Public liability insurance, legal expenses, windscreen cover, zero excess option and protected no claims if hit by an uninsured driver. We’re confident we can’t be matched on all of that.

We invest in technology to make your life easier. We want you to be able to manage everything from your mobile phone at any time, day or night and we’re getting closer to that every single day.

Our TrustPilot score says it all. We’re one of the only taxi insurance specialists to be so confident in our customers’ experiences to be on there and our scores speak for themselves. We work hard to maintain our 5-star, Excellent rating.

One of the best customer renewals rates in the industry. It means our customers are happy with the price they pay and they don’t need to look elsewhere.

Focused on speed. We know time is money and you want your cover sorted as quickly as possible. We get our checks done in record time and chase up documentation so you don’t have to.

Great track record in new driver prices. Less than two years no claims? We’re confident we can get you the very best price.

We do our research. We pride ourselves on knowing the taxi industry inside out and we conduct regular research to stay on top of the changes affecting taxi drivers in the UK so we can keep you informed.

Our 24/7/365 claims line means you can report a claim at any time, day or night, within 24 hours to reduce your excess to zero.

News

Taxi Unions Calling For Support From The Government Amid Coronavirus Crisis

Though taxi drivers are important in our society for getting us from one place to another, they  have not been classed as essential workers during the COVID-19 pandemic. Throughout the past weeks, it has been suggested that taxi drivers can be used to help essential staff get to and from their workplaces each day, such […]

Wednesday, April 8th 2020

Taxi Firms Offering Services to The NHS and The Vulnerable

March 2020 brought what has been described as “unprecedented”, “unparalleled”, “greatest pandemic in history”, “the biggest threat to the UK economy”, “biggest threat to the UK SME sector”, “the biggest threat to the taxi market” and even “a scary flu pandemic” …. Whatever your interpretation is of the COVID-19 pandemic, it has certainly been a […]

Wednesday, April 8th 2020

Taxi Drivers Reveal The Most Shocking Secrets They’ve Heard From Passengers

When your job is to take passengers around all day, you’re bound to overhear some strange and interesting stories whilst working. Taxi drivers from around the world have come to Reddit to share their experiences overhearing bizarre stories.   “Business Trip”, eh? One user shared: “I picked up this young, overly-affectionate couple that spent the […]

Wednesday, April 1st 2020

The Most Common Passenger Scams Used On Uber Drivers

Driving for ride-hailing applications such as Uber may open you up to more passengers, and allow you to earn some extra money. However, it is also leaving you much more vulnerable to scams pulled by passengers and con-artists. Here is a list of the most common scams, and what you can do to avoid them. […]

Thursday, March 26th 2020

How To Deal With Rude Passengers

It’s the worst nightmare of every taxi driver. Dealing with rude passengers can be an extremely hard task, especially when you don’t know how much the situation will escalate. Most passengers are extremely pleasant, but it only takes one to completely ruin your day. You may be wondering what your rights are for what you […]

Monday, March 23rd 2020

Ola Withdraws From Brighton Before Taking a Single Ride

Back in April 2019, ride-hailing firm Ola were granted a licence to operate vehicles in the Brighton & Hove district. However, before a single ride was taken, the company has decided not to renew its licence. It was initially awarded a licence to operate in the area for one year. The company first appeared to […]

Tuesday, February 25th 2020

Taxi Company Owner Fined For Hiring An Unlicensed Driver

A taxi company owner based in Wakefield has received a large fine, as well as disqualification from driving for 6 months. Debra Tingey, owner of Tingeys Taxis, pleaded guilty at Leeds Magistrates’ Court of operating a vehicle with an unlicensed driver. She also pleaded guilty to allowing the use of an unlicensed vehicle with no […]

Monday, February 24th 2020

The Consequences Of Overcharging Passengers

When becoming a taxi driver, you have to deal with numerous stereotypes and accusations, such as, “They always go the long way to overcharge you”, or “They’re just going to rob you if you’re not careful!” However, over the last few months, there have been numerous reports of passengers being overcharged or taken advantage of. […]

Thursday, February 20th 2020

New Ride-Hailing Firm Takes On Uber

Whilst it may be game-uber for one ride-hailing service in London, the city is saying “hola” to another. Ola is an Indian ridesharing company, founded by businessman Bhavish Aggarwal. The idea began when Bhavish was taking a cab ride, and suddenly the driver stopped to renegotiate prices. When Bhavaish refused to agree, he was left […]

Thursday, February 20th 2020

Google Maps Is Introducing a New “Stay Safer” Feature For Taxi Rides

There’s nothing quite scarier than the feeling of being lost in a completely different country, and being unsure of where to go. This is especially apparent when you enter a taxi. What if the driver leads you off-course? Are they a genuine taxi driver? What if they try to scam? “Stay Safer” is a new […]

Friday, February 14th 2020

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