Meet The Team

A mix of niche insurance specialists, home grown talent and more recent senior appointments from the worlds of fast fashion, international retail, high street banking and corporate law make up the Freeway team.

That experience combined gives us the wisdom earned over 20 years in business and the energy of a hungry start-up.

We operate a genuine meritocracy and open management structure and we value passion, work ethic and skill above all else.

Management Team

Martin Kerr

Claims Manager

Charlotte McCracken

Project Manager

Rob Currie

DevOps Manager

Emma Ireland

Contact Centre Manager

Mark Birkenhead

Sales & Retention Team Leader

Michelle Lee

Claims Team Leader

Yvonne

Compliance Associate

Sarah Sherratt

Customer Care Team Leader

Chris Curties

Business Improvement Associate

Heads of Department

Simon Kennedy

Head of Governance, Risk and Compliance

Laura Hewitt

Head of Business Improvement

Peter Bann

Head of Data

Craig Brooks

Head of Claims

Tom Everson

Head of Business Development

Amanda Wright

Head of Talent & Wellbeing

Paul Paine

Head of Finance

Executive Team

Paul McCracken

Chief Executive Officer

Paul Cunniff

Chief Financial Officer

David Grundy

Non-executive Director

We Understand Taxi Insurance

We know our place as taxi insurers – taxi insurance is a necessity, not a luxury. We know that time is money – we’re driven by that. We also know that cost is king for our customers – we don’t shy away from that.

It’s those simple principles that dictate our every decision at Freeway.

It’s why we’re investing heavily in technology and developing our software in-house to improve back office systems, to speed things up and to allow you to do everything from your taxi and on your phone.

It’s why we offer an incentive on early reporting to reduce your excess to zero while our competitors hit you with an excess loading alternative when you report a claim.

It’s why we ask every single customer to review us on Trustpilot, not just the happy ones – so we can get a real time view of how good our service is and how we can improve every single day.

It’s why we employ a dedicated learning and development officer so our frontline team receive more than tick-box modules and benefit from face-to-face training to help them look after you more effectively.

We’re obsessed with speed, with value and with delivering on our promises when you really need us.

Need more reasons to choose Freeway?

The most comprehensive cover ‘as standard’. Public liability insurance, legal expenses, windscreen cover, zero excess option and protected no claims if hit by an uninsured driver. We’re confident we can’t be matched on all of that.

We invest in technology to make your life easier. We want you to be able to manage everything from your mobile phone at any time, day or night and we’re getting closer to that every single day.

Our TrustPilot score says it all. We’re one of the only taxi insurance specialists to be so confident in our customers’ experiences to be on there and our scores speak for themselves. We work hard to maintain our 5-star, Excellent rating.

One of the best customer renewals rates in the industry. It means our customers are happy with the price they pay and they don’t need to look elsewhere.

Focused on speed. We know time is money and you want your cover sorted as quickly as possible. We get our checks done in record time and chase up documentation so you don’t have to.

Great track record in new driver prices. Less than two years no claims? We’re confident we can get you the very best price.

We do our research. We pride ourselves on knowing the taxi industry inside out and we conduct regular research to stay on top of the changes affecting taxi drivers in the UK so we can keep you informed.

Our 24/7/365 claims line means you can report a claim at any time, day or night, within 24 hours to reduce your excess to zero.

News

London Taxi Card Payments Rise Over 44% After Lockdown

As a lot of taxi drivers already know, the taxi industry was hit badly when the UK entered lockdown back in March 2020. With the number of rides falling by over 90% in some areas of the country, many drivers had to look for alternative methods to keep making money, whilst others chose to stay […]

Wednesday, June 24th 2020

Taxi Good News Round-Up

Tuk Tuks Could Soon Hit Monmouthshire (Gwent) Tuk-tuk taxis could soon be hitting the streets of Monmouthshire. Under new plans, tuk-tuks will be operated on specially designated tour routes, allowing up to 2 passengers to see sites across the county in a unique way. The news comes at a time when British staycations are expected […]

Wednesday, June 24th 2020

New £100,000 London Taxi Advertising Campaign Set For July

As the country slowly eases out of lockdown, people have slowly had to adjust to a new normal. For some returning to work, this has included having to find alternate ways to travel to work whilst social distancing remains in place. Whilst many are now turning to walking, cycling and driving to work, taxi drivers […]

Wednesday, June 24th 2020

Uber’s New Rules: No Sitting Up Front

As a result of the ongoing coronavirus pandemic, Uber has been making several changes to how its services operate. The first changes were established in early May. Drivers and passengers in certain regions were now required to wear face masks at all times when using the service. However, Uber has now announced an even bigger […]

Tuesday, June 9th 2020

TfL Will Work With The Taxi Industry When Designing New London Streetspace

London Mayor Sadiq Khan, along with Transport for London (TfL), have unveiled a bold new scheme to transform London’s streets to accommodate a potential rise in bike riders and pedestrians as the city slowly starts to emerge from lockdown. With London’s transport system potentially only running at a fraction of what it used to before […]

Tuesday, June 9th 2020

Top 7 Dash Cams For Cab Drivers

Whether you’re driving for Uber, Ola or Kaptin, or even in your own black cab, it is becoming more important each day to consider owning a dashcam. From recording potential incidents inside your vehicle, to recording anything around your vehicle, a dashcam can potentially be lifesaving. What are the laws for dashcams? Whilst every UK […]

Tuesday, June 9th 2020

London Taxi Drivers Receive Fake Licence Suspension Texts

As UK lockdown measures begin to ease, taxi drivers have been getting ready for an increase in passenger demand. However, many taxi drivers have received a strange text from someone claiming to be from TfL (Transport for London), informing them their licence has been suspended due to breaching government guidelines. The erroneous message reads as […]

Tuesday, June 9th 2020

Addison Lee and Uber To Install Partition Screens In Vehicles

Uber, as well as London-based private hire and courier Addison Lee, plan to install partition screens in their cabs in a bid to prevent coronavirus infections between drivers and passengers. This comes after it was revealed that taxi drivers are among those at the highest risk of death from the disease. Addison Lee claims to […]

Tuesday, May 26th 2020

Uber and Unilever Team Up To Provide UK Drivers With Hygiene Kits

Ride-hailing firm Uber has teamed up with the multinational business Unilever International to provide hygiene kits to Uber drivers and couriers all across the UK. Believed to be rolling out over the next few weeks, the partnership will be spread across Europe, the Middle East, and Africa. Unilever says the kit is one of a […]

Tuesday, May 26th 2020

Uber Axes 3700 Jobs Amid Coronavirus Uncertainty

As the coronavirus pandemic spreads across the world, the taxi industry has been hit hard, with passenger journeys falling massively as the majority of the public remains in their homes. Many taxi companies have had to find different ways of generating income, from shopping for the vulnerable, to introducing food delivery services from restaurants. Uber […]

Wednesday, May 20th 2020

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