23 June 2021

Uber Drivers: How To Maintain A High Star Rating

When it comes to driving for Uber, maintaining a high star rating is very important. Uber drivers and passengers have the ability to rate each other after a ride. It’s often viewed anything 4 stars or lower is unacceptable. Here’s our guide to making sure you maintain a high rating.

1. Keep Your Vehicle Clean

This one goes without saying. Nobody wants to enter a dirty vehicle that looks like it’s been poorly maintained. Regularly inspect your vehicle for stains or messes. If you wouldn’t want to sit on a stained seat, your passenger isn’t going to want to either.

2. Play Music/The Radio

Having some background noise often makes for a pleasant journey. However, we strongly advise against playing anything opinionated. This includes politics, religion or Covid related issues. It’s best to play something safe and inoffensive which the majority of passengers will enjoy listening to.

3. Be On Time

Okay, we know you can’t control everything. You may get stuck in traffic or held up by a previous job. When you can, be responsive. The passenger showing on the app may have spent ages trying to find someone, and your acceptance could be what they need to get to their work on time.

4. Allow Your Passenger To Charge Their Phone

When was the last time you left your house without a smartphone? Probably not for years. Your passenger’s going to be carrying their phone with them (I mean, how else would they be using Uber?), so there’s always going to be a chance they need to recharge their phone. Offering charging cables is another way to help ensure a high rating, considering not everybody remembers to bring their charging cable with them when going out.

5. Offer Spare Masks/Hand Sanitiser

As of typing this, Uber requires face coverings when riding. If you offer a spare mask, it saves the passenger from wasting time trying to rush and get one. Additionally, offering hand sanitiser can reassure them that your car is clean and low-risk.

6. Offer Water and Treats

This isn’t recommended during a pandemic. However, one day things will return to normal. This kind of thing will be acceptable again. Offering treats is a great way to keep passengers happy, especially if they are travelling with children.

7. Maintain A Happy Attitude

Happiness is contagious. If you’re in a good mood, your passenger is likely to be in a good mood too. Passengers are more likely to think more pleasantly of their trip with you if they left the car smiling and laughing.

8. Talk To Your Passenger (If They Want To Chat)

Each passenger is different. Some passengers will be happy to chat. Test the water by making some small talk. If they give a long response and invite you to continue, great! If they give a short answer or seem disinterested, that’s completely fine too, sometimes it’s best to leave them alone.

 

 

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