16 July 2020

Making Your Taxi More Accessible To Disabled Passengers

Estimated reading time: 3 minutes, 4 seconds. Contains 614 words

For many disabled people across the world, taxis are an essential method of transportation. However, relatively few taxis out there are accessible to different needs such as wheelchairs, and disabled people may often have special exceptions on things that would usually be forbidden for most passengers. For these reasons, it’s important to stay up to date on how to make your taxi journeys more disability-friendly.

The law:

There are several laws taxi drivers must abide by when assisting disabled passengers

  • It is illegal to discriminate against disabled passengers. Any drivers caught doing so can receive hefty fines
  • Drivers cannot charge any extra, or start the meter, before helping to assist the passenger into the vehicle
  • Drivers cannot refuse service dogs unless they have a medical exemption certificate showing they are allergic to dogs. Such certificates must be clearly displayed on their vehicles
  • Any items used to hold wheelchairs must be safe to use, and will not pose any potential danger to the passenger
  • Amid the coronavirus pandemic, disabled passengers are exempt from mandatory face mask laws

How to be more accessible if you have a wheelchair accessible vehicle

There are numerous ways to make your taxi more accessible to physically disabled passengers:

Dont ignore requests from disabled passengers:
This may seem like an obvious option, but doing so will ensure they get fast service, and aren’t left on the side. Remember, only a small percentage of taxis across the country are wheelchair accessible.

Dont make assumptions:
Just because a person can get out of a wheelchair doesn’t mean they don’t need assistance. Likewise, just because someone may not have anything on them at all doesn’t mean they’re faking, or that they don’t need any kind of assistance. If they have any special requirements, listen to the passenger.

Additionally, a passenger with slurred speech should not immediately be assumed to be drunk, as they may have a speech impediment that affects the way they communicate.

Ask directly what you can do to help:
For some, this will be the most important thing you could do for them.

 

How Can You Help Even If Your Vehicle Is Not Accessible

Look out for sunflower lanyards:
If you pick up someone and notice they’re wearing a green lanyard with sunflowers on it, this means they have a hidden disability.

Do not ask what their disability is:
If the passenger doesn’t disclose their disability to you, it is not within your rights to ask them directly what their disability is. Some passengers may not be comfortable with disclosing the name of it.

Keep music down:
For both autistic passengers and those with hearing impairments, as well as those with auditory processing disorders, they may find it difficult to hear you if there is loud music playing. If you need to speak to the passenger, or they’re speaking to you, keep the music at a low volume.

Speak clearly:
Similar to above, some may need extra clarity when you speak to them. Be clear with what you want to say. Try to avoid getting frustrated if your passenger needs you to repeat what you said to them.

Dont make assumptions about strange behaviours”:
A common issue that people with hidden disabilities face is being wrongly accused of something due to their actions. Some disabled people may perform actions that others would deem “suspicious” when anxious, even though it is not their intention. This can include stuttering, avoiding eye contact, giving short answers and not being clear when responding to others.

Respect silence:
Small talk can be common when delivering passengers. However, some disabled people may not feel comfortable with talking to someone they do not know. Though this will vary from person to person, if they don’t seem to be comfortable when speaking, it may be best to go the rest of the journey in silence.

 

Disabled Taxi” by Jongleur100

Save money on your Taxi Insurance Renewal

Get Instant Quote Call: 01928263035

Get an instant online quote or speak to a member of our team

Why Choose Freeway?

Freeway is focused solely on private hire, public hire, executive car and Uber taxi insurance. We deal with taxi insurance – nothing else – and we think we do it better than anyone else.

It means we have an in-depth understanding of the industry and we’ve tailored our products around what UK taxi drivers really need.

Read More

The most comprehensive cover ‘as standard’. We’re confident we can't be matched on that.

Focused on speed. We know time is money and you want your cover sorted as quickly as possible.

We are constantly investing in technology so that we can make it easier for our customers to manage their policies.

Great track record in new driver prices. Less than two years no claims? We’re confident we can get you the very best price.

Our TrustPilot score says it all. We work hard to maintain our 5-star, Excellent rating.

We conduct regular research to stay on top of the changes affecting taxi drivers in the UK so we can keep you informed.

We have one of the best customer renewals rates in the industry. Our existing customers don’t need to look elsewhere.

We operate a 24/7/365 UK-based claims support team.

News

7 Interesting Facts About Taxis

1. The Longest Taxi Journey Ever Taken Was From London To Sydney Ever wanted to travel to Australia? Most people would probably prefer to take the plane, but three Londoners; Leigh Purnell, Johno Ellison and Paul Archer, took it upon themselves to get a taxi to drive them halfway across the world to Sydney. The […]

Monday, October 12th 2020

The Roads That Could’ve Made Your Journey Easier

Estimated reading time: 14 minutes, 56 seconds. Contains 2988 words We’ve all been there. Sitting in heavy traffic, wondering about all the ways this could’ve been fixed to make your journey faster. Surprisingly, the UK has had a lot of cancelled road projects over the years. Some were cancelled due to a lack of funding, […]

Tuesday, October 6th 2020

Uber To Continue London Operations As Court Rules The Firm “Fit And Proper”

Estimated reading time: 2 minutes, 58 seconds. Contains 596 words After months of uncertainty, Uber has been granted a new licence to continue their London operations. Back in November 2019, TfL (Transport for London) stripped Uber London Limited (ULL) of their licence to operate in the capital, citing the firm to not be “firm and […]

Monday, September 28th 2020

New UK Road Plans That Could Make Your Journey Better

Estimated reading time: 6 minutes, 2 seconds. Contains 1209 words Traffic, roadworks, closures, these are all words we’re fed up of hearing when we make our daily commutes These can especially become an issue when your profession is taxiing passengers from destination to destination, Fortunately for us, the government is already aware of these issues […]

Monday, September 28th 2020

17 Funny Road Signs That’ll Surely Grab Your Attention

Estimated reading time: 3 minutes, 19 seconds. Contains 664 words When you’re on the road, you’re going to pass hundreds of signs on your travels, all made to grab your attention. Many are to alert us of what’s ahead, some are to tell us how far some place is, and others are made to advertise […]

Wednesday, September 23rd 2020

20 Weird UK Driving Laws You Probably Don’t Know (But You Should!)

Estimated reading time: 6 minutes, 47 seconds. Contains 1357 words We all know the law when it comes to driving. Don’t look at your phone behind the wheel, no going above the speed limit, never go on a red light etc. However, there are actually some more obscure driving laws in the UK that you’re […]

Friday, September 18th 2020

Introducing Wakam

We are excited to announce our sole Insurance provider La Parisienne are changing their name to Wakam. Established in 1829, Wakam have deep rooted history running through their core, known around the world for insuring France’s first horse-drawn carriages. Wakams identity has evolved since 1829 and feel its now time to rebrand the commercial and […]

Wednesday, September 16th 2020

The Worst Road Junctions Across The UK

Estimated reading time: 11 minutes, 49 seconds. Contains 2366 words We never really think about it, but it takes a lot of careful planning and detail when designing junctions across the UK road network. As a taxi driver, you’re tasked with knowing the quickest routes, the safest roads, and knowing which junctions take you to […]

Tuesday, September 15th 2020

New Ride-Hailing App Wystle To Launch In London

Estimated reading time: 1 minute, 44 seconds. Contains 348 words “Created by Londoners, for Londoners”, that’s the message readers are welcomed to on Wystle’s official website. Wystle, a London-based company, have recently announced their launch in the UK capital, competing with the likes of Uber, Kapten and Ola as it aims to dominate the London […]

Tuesday, September 15th 2020

Apple Maps vs Bing Maps vs Google Maps: Which Is Better?

Estimated reading time: 8 minutes, 47 seconds. Contains 1758 words When it comes to the online mapping industry, there are three big players out there currently; Apple Maps, Google Maps and Bing Maps. On this post, we will be taking a look at all three to determine which is the best mapping software to use […]

Monday, September 14th 2020

Next

Instant Quote