9 June 2020
Uber’s New Rules: No Sitting Up Front
As a result of the ongoing coronavirus pandemic, Uber has been making several changes to how its services operate.
The first changes were established in early May. Drivers and passengers in certain regions were now required to wear face masks at all times when using the service.
However, Uber has now announced an even bigger change to its service. This new change will change how many passengers can use its vehicles at once.
Typically, an UberX vehicle can to seat up to 4 passengers, with an UberXL seating up to 6. However, with Uber’s new social distancing rules these rules have been forced to change.
Until further notice, UberX will now only be able to seat up to 3 passengers. An UberXL can now only seat up to 5. Additionally, nobody will be allowed to sit up front next to the driver.
Uber have offered guidance on what to do if a passenger tries to use the front seat:
“If a rider tries to get in the front seat, or the number of passengers exceeds the new limit of your vehicle, politely explain the new back seat policy and advise the riders to either re-book an Uber XL or to request an additional vehicle for the extra passengers. We have informed riders of this change via email and in the Uber app, so they should know about the policy.”
“You can keep your front doors locked to help enforce this rule, and you are entitled to cancel the trip if the rider doesn’t wish to comply. This will result in a cancellation fee for the rider if applicable. These cancellations will not impact your Uber Pro status.”